![]() After restarting, open System Preferences and click Software Update and try again. If the update is stuck in the background, restarting will flush the system and this may fix your problem. It often solves problems, and it may solve this problem too. In the screenshot below, at the time it was taken, there was no issue with the update servers. ![]() If you see a red dot, this indicates a problem. If you see a green icon next to it, then there is no outage. Go to the Apple System Status page ( direct link) and find the macOS Software Update option. If your Internet works, the next step is to check to see if there is an outage on Apple’s side. Software that may prevent updates also includes security or cleaning type of third-party apps. Your antivirus software may be the problem. Likewise, if you have antivirus software, disable it temporarily and try again. If this does not help you, you can also reset your network settings on your Mac. If you are having issues, try restarting your router or modem by unplugging and replugging the power cord. If your connection is the problem then your Mac won’t be able to reach the update servers, as the update files need to be downloaded first.
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